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FAQ-87

Getting telephone lines from Voxhub

We provide telephone lines to customers for use with our ADSL connections. We can also provide lines for general use for fax, franking machines, alarm lines and lift emergency phones.

We supply phone lines for the following reasons:-

  • To save customers the hassle of dealing with multiple suppliers
  • So we can manage installation timings inline with customers overall service delivery
  • So we can run tests immediately if our monitoring suspects a fault.
  • To ensure the line is never cancelled accidentally by a customer thereby ceasing our ADSL.

A fault on a telephone line also disrupts the ADSL connection that is using it. To ensure that faults are fixed rapidly it is essential that we supply both the line and the ADSL. Often it is not possible to immediately know whether the line or the ADSL connection is faulty, especially where faults are intermittent. By us supplying both we can take overall responsibility for the fault and have the authority to call out engineers regardless of where the fault lies.