Voxhub Call Queue Statistics give you all the data you need to be able to monitor and manage your team handling inbound calls.

The detailed data allows you to pinpoint your peak times for call volumes and to identify your top performers.

All of this data is downloadable as a .CSV allowing to produce more focused reports.

• Definable search periods.
• Breakdowns by queue, date, or user.
• Answer/abandon rate percentages.
• Abandoned call details.
• Shortest, longest and average wait times.
• Shortest, longest and average call times.
• Calls answered and total talk time for each user.